Our Terms & Conditions
These terms and conditions may be amended from time to time and apply to all of our services.
By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below.
Myarcticexperience.com is a photo - tour operator, offering a wide range of adventure tours and photo sessions in Finland.
Myarcticexperience. com reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Myarcticexperience.com is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Myarcticexperience.com with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
1.1. Please note all prices for the services provided by Myarcticexperience.com and cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
1.2. All prices shown on our (mobile) website are based on current prices. All prices mentioned on our (mobile) website include value-added tax. Myarcticexperience.com reserves the right to alter or change already published prices on the website without prior notice in the event of currency fluctuation, government taxes, or any such costs increases that are outside Myarcticexperience.com control.
2. Special Offers & promotional codes
2.1. Please note that special offers such as promotional codes cannot be applied to a reservation after a purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.
2.2. Please note that all special offers such as promotional codes and/or early bird discounts only apply to the price of the tour. Extras and rental gear are not subject to discount.
3. Pick-up & Drop-off Servicies
3.1. Myarcticexperience.com offers pick up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price.
3.2. You as the traveler are responsible for your pick-up, this includes providing Myarcticexperience.com with your pick-up location in time as well as being ready at the correct time for the pick-up for your tour. Myarcticexperience.com will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact us.
3.3. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick-up point from the start of the pick-up time in order to not miss our guides when they arrive to pick you up.
Northern Lights Tour
Refund if canceled at least 2 days before the event.
*If the tour is canceled by Arctic Photo Experience due to the weather conditions, you will be entitled to the full refund
We will charge a cancellation fee of 100% if booking is cancelled 1 day or less before the event
We will charge a cancellation fee of 50% if booking is cancelled 2 days or less before the event
We will charge a cancellation fee of 0% if booking is cancelled 3 days or less before the event